Yellow yarn anchor for my kit

on April 2013, My mom bought me some Royal paris needlepoint kit. montague and Little girl with her mirror. I decided to make a second one since she was so cute and the color so vibrant.. However when iam in the middle of the process i found something odds in the kits. i never found yellow yarn anchor at all inside the kits. if i forgot/drop to somewhere or in the beginning it isn't exist at all. the answer is the second one. this is my needlepoint kit that lack of yellow yarn anchor thread

I try my stitcher's friend suggestions that i should send my email complaints to coatscraft (manufacture which produce anchor threads) directly. I try to send email complaints to three coatscraft (UK, France and also Philliphines). I hope Philipphines will have fast respond since the location is near from my country only takes 2-3 hours with flight. Surprisingly, Coatscraft in United Kingdom who response my email first

 

Iam happy receive that email. i hope they can delivering their promise to send me the yellow yarn anchor threads for my little girl and her mirror. Is there anyone have same problem like this before? 

and there is another updates for my WIPS that last week i have made.. I finished almost pages 1 for Parisian bicycle (Dimensions) kit since i participated in SAL Dimensions which held on this November and stitching competitions on April 2014.

I also buy some new hand dyed threads from my stitcher's friends and metallic DMC threads for my JE project. I really love it the color and hesitate to use it for stitching *err =__=a

Thank you for visiting and reading my blog! adios! :*